Tell the client by what day it will be done, and then don’t go home on that day until it’s done. Home time is not 17h05 if the work is not yet done. No exceptions.
Feedback is the norm. Giving feedback fast gives you an edge. If a client or colleague has to ask for feedback, you’re too slow. You have to tell them before they ask.
Take ownership. Make it happen. It’s never someone else’s problem. If you’re involved, you’re responsible. Nothing slips through the cracks.
Think ahead. Do it before they even ask. Try to imagine what they might need and then do it.
Involve clients in system enhancements. After all, we develop systems that need to work for the clients.
Quick fixes often come back to bite you. Create solutions that work in the long run,having taken all factors into account. Get it right the first time.
Whether it’s for a client or a colleague, make sure you check everything. If you have to fix something then it wasn’t right 1 st time.
Prioritize your tasks in such a way as to get maximum positive impact. If you can do it now, as opposed to 4 hours time, and it will greatly impress your client or colleague, then do it now.
We all work together. We’re all here to keep clients happy. Remember that there is always a client behind your colleague. Treat your colleagues like clients.
Build relationships with your clients and colleagues. It’s these relationships that build a business and your personal success.
We need to build user-friendly systems and processes. Make it easy for the client and your colleagues. The easier and quicker the better.
Do something special once a week, and be extravagant about it.
As change agents our mission is to bring about a positive measurable impact on our clients’ motoring businesses through the exacting use of web based management systems and public facing websites.
Without values nothing matters. The company’s core values are a code of conduct developed for itself as a guide in how it intends to do business. A company is a collection of people – its people therefore are the ones that need to adhere to these core values in the daily carrying out their activities.
As a company and as a team we strive to make a positive difference to the community and the environment – through financial and especially personal involvement.